The town, postcode or full property location where the problem is happening
Contact Pulse Drainage
Contact Pulse Drainage
For urgent drainage problems, call the 24/7 emergency line. For planned or non-urgent work, send the enquiry form with the issue and property location.
24/7 emergency line Domestic & commercial London & Hertfordshire
24/7Emergency line
DomesticHomes & landlords
CommercialBusinesses & managed properties
Local coverageLondon & Hertfordshire
Get in touch
Use the fastest route for the situation.
Pulse Drainage provides domestic and commercial drainage support across London & Hertfordshire. Share what is happening and where the property is so the appropriate next step can be established.
Before you get in touch
A few useful details help route the drainage issue faster.
For a planned or non-urgent enquiry, include the property location and a simple description of what you can see or hear: slow drainage, gurgling, bad smells, standing water, a blocked toilet, an overflowing external drain or another symptom. You do not need to diagnose the cause yourself.
If several drainage points are affected, the issue has happened before, or there are access restrictions at a managed or commercial property, include that information too. For an active overflow, wastewater backup, flooding or another urgent problem, calling Pulse directly is the quickest route rather than waiting on a form response.
See blocked drain services →Useful context
Useful details to include with an enquiry
What the drainage is doing and roughly when the problem started
Whether one drainage point or several toilets, sinks, gullies or drains are affected
Any known access, tenant, parking or site restrictions that may matter
Contact questions
Useful things to know.
These answers are general guidance. The appropriate drainage response depends on what is happening at the property.
Should I call or send the enquiry form?
Call for active overflows, backups, flooding or another urgent drainage problem. The enquiry form is suitable for planned work and non-urgent issues where you can provide the details in writing.
What information should I include?
Provide the location, the symptoms you can see or hear, whether more than one drainage point is affected and whether the issue has happened before. Include access details if they may affect the visit.
Can I enquire on behalf of a tenant or managed property?
Yes. Include the property address, the affected unit or area, the occupier or access information you already have and the drainage symptoms being reported.
What if I am not sure which service to select?
Choose the closest option and describe the actual problem in the message. The important part is the symptoms and property location, not diagnosing the drainage system yourself.
Choose the right contact route
The quickest next step depends on what is happening.
Urgent drainage problems are best explained by phone. Planned work and non-urgent investigations can be sent through the enquiry form with the location and symptoms.
Service imagery is illustrative and is not presented as a specific Pulse customer job.
Urgent or overflowing?
If wastewater is backing up, a drain is overflowing or the problem cannot wait, call Pulse directly.
Explore service →
Blocked or slow drainage?
Describe which drainage point is affected, what the water is doing and whether the problem has happened before.
Explore service →
Recurring or unclear problem?
If repeated clearance has not explained the cause, CCTV investigation may be the more useful next step.
Explore service →Simple next step
Contact Pulse directly.
For urgent drainage problems, calling is the fastest route. For planned or non-urgent work, send the enquiry form below.
01
Explain the problem
Share what is happening and the property location.
02
Establish the route
Identify the drainage service or investigation that best fits the issue.
03
Move forward clearly
Use the appropriate urgent or planned-work contact route.
Need drainage help?
Speak to Pulse Drainage.
For urgent issues, calling is the fastest route. For planned or non-urgent work, use the enquiry form below.
Request a booking
Tell us what’s happening.
For urgent drainage issues, calling is still the fastest option. For planned work or non-urgent problems, send the details below.