Privacy Policy

Who this notice is for

This privacy notice applies when you use the Pulse Drainage website, call or email Pulse Drainage, or send information through a website enquiry form.

Information we may collect

Depending on how you contact us, this may include your name, phone number, email address, property or service location, postcode, details of the drainage problem, correspondence, and basic technical or security information generated when the website is used.

Why we use your information

We use personal information to respond to enquiries, assess the drainage issue you describe, arrange or provide requested services, communicate about a job, keep appropriate business and security records, and meet legal or regulatory obligations.

The lawful basis depends on the situation. It may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing legitimate business interests where those interests do not override your rights.

Who information may be shared with

Where necessary, information may be shared with service providers that support the website, communications or business systems, professional advisers, insurers or legal authorities, and contractors or service partners involved in delivering the drainage work you request. We only share information where there is a legitimate reason to do so.

International data processing

Some technology providers may process information outside the UK. Where this happens and UK data-protection law requires additional safeguards, an appropriate lawful transfer mechanism should be used.

How long information is kept

Information is kept only for as long as reasonably needed for the enquiry or service, business administration, dispute handling, security, and any applicable legal, tax or insurance requirements. The appropriate period depends on the type of information and why it is held.

Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, receive certain information in a portable format, or object to particular uses of your information. Where processing relies on consent, you can withdraw that consent.

To ask about your information or exercise a right, contact Pulse Drainage at PulseDrainage@outlook.com.

Cookies and website measurement

The website may use technologies that are necessary for it to operate securely. If non-essential analytics, advertising or similar cookies are introduced, they should not be set until the required consent controls are active.

Complaints

If you have a concern about how your information is handled, please contact Pulse Drainage first so the issue can be reviewed. You also have the right to complain to the UK Information Commissioner’s Office.

Changes to this notice

This notice may be updated when the website, services or data-processing arrangements change. The latest version will be published on this page.